All repairs, many of which are turned down by other jewelry stores, are fixed on site by our Goldsmiths, Randy and William, each with 35 years experience as bench jewelers. Randy and William will take care of all your jewelry, and with assistance of staff, examine each item and advise the proper steps to repairing all pieces.
Having your jewelry repair facility directly in the store allows you the peace of mind and confidence to know that Ustinov Jewelers will always take the utmost care of your jewelry treasures. Our staff aims to ensure all customers are receiving the best service possible.
Before beginning work on any jewelry, customers will be informed of the cost and an approximate time estimate for all work that needs to be performed, unless otherwise directed. Customers will receive a receipt of drop off, with description of each article and work to be performed; all jewelry left on site is kept in a safe and is covered under our insurance policy.